FAQ
Frequently Asked Questions
What products does NovaPeak Brands sell?
NOVAPEAK BRANDS LLC offers selected comfort, ergonomic support, sleep, travel, and everyday lifestyle products. Our current assortment includes supportive cushions, pillows, ergonomic accessories, sleep accessories, and travel comfort products.
Where do you ship?
We currently ship eligible orders within the contiguous United States.
How long does order processing take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
Standard delivery is generally estimated at 3–7 business days after shipment. Delivery times may vary depending on the destination, carrier operations, severe weather, and holiday volume.
Will I receive tracking information?
Yes. Tracking information is provided after your order has shipped and is sent to the email address provided during checkout.
What is your return period?
Eligible products may be returned within 30 days of delivery.
How do I request a return?
Please email info@novapeakbrands.com with your order number, the product you wish to return, and the reason for your request. If your product arrived damaged, defective, or incorrect, please include clear photographs when possible.
Our customer support team will provide the appropriate return instructions.
Can I send a return directly to your business address?
Please do not send a product to our corporate business address without first receiving return authorization. Contact our customer support team and the appropriate return instructions will be provided.
What if my order arrives damaged, defective, or incorrect?
Contact us at info@novapeakbrands.com and provide your order number, a description of the problem, and clear photographs when applicable.
After reviewing the request, we will provide the appropriate resolution, which may include a replacement, refund, or prepaid return shipping label.
How can I contact NovaPeak Brands?
Email: info@novapeakbrands.com
Phone: +1 (213) 318-0059
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We normally respond within 1–2 business days.