Refund policy
Refund & Returns Policy
NOVAPEAK BRANDS LLC accepts return requests for eligible products within 30 days of delivery.
To request a return, please contact our customer support team at info@novapeakbrands.com and provide your order number, the product you wish to return, and the reason for the return.
If your product arrived damaged, defective, or incorrect, please include clear photographs of the product and packaging when contacting us.
Our customer support team will review your request and provide return instructions within 1–2 business days.
Please do not send any product to our corporate business address without first receiving return authorization and instructions from our customer support team.
Returned products should be clean and in good condition and, whenever reasonably possible, include the original packaging, accessories, manuals, and components supplied with the order.
If an item arrives damaged, defective, incorrect, or affected by a fulfillment error, NOVAPEAK BRANDS LLC will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or prepaid return shipping label.
Refunds are issued to the original payment method after the returned product has been received and reviewed.
Approved refunds are normally processed within 3–5 business days. Your financial institution or payment provider may require additional time before the refunded amount appears in your account.
Returns may be declined or subject to an adjusted refund if the return is requested after the applicable 30-day return period, the product has been damaged through misuse or improper handling, essential components are missing, or the returned item materially differs from the item originally shipped.
Customer Support
Email: info@novapeakbrands.com
Phone: +1 (213) 318-0059
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Corporate Business Address:
NOVAPEAK BRANDS LLC
7901 4TH ST N STE 12847
ST PETERSBURG, FL 33702
UNITED STATES
Important: The corporate business address above should not be used for product returns unless our customer support team specifically authorizes the return to that location.